At Tranquility, we’re here to enrich lives … and educate.

Tranquility has assembled some of the most frequently asked questions and information about incontinence and combined them into a comprehensive “knowledge base” to help you easily find the information you need about products, health and incontinence issues.

Please also check out our comprehensive Incontinence Guide blog – a great resource if you’ve just recently began experiencing incontinence. Additionally, read our guide to the various types of adult diapers to learn which type might be right for you.

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Latex-Free means that the product is not made from natural rubber (latex) or doesn’t contain any natural rubber.

Absorbency is the amount of fluid a product can hold

Refastenable tape tabs are a two-part tape system that allows multiple openings and closing of a brief (diaper).


A host garment is a disposable garment with a moisture-proof backing.

A moisture-proof backing is a poly (plastic) outer-layer that doesn’t allow moisture to pass through.

A moisture barrier is a material made of poly (plastic) substance that doesn’t allow moisture to pass through.

Superabsorbent Polymer, otherwise referred to as SAP, are are tiny materials, typically beads or balls, that can absorb and lock in many times their own weight in fluid. The type of SAP, the amount of SAP and how the SAP is placed in a product all factor in to how much fluid a product can hold. Tranquility products use a high-quality SAP, in the ideal quantity that is strategically placed within the product cores, to provide superior absorbency and retention.

No. In general, two tape-tab briefs (adult diapers), two pairs of pull-on disposable underwear, and other products with a moisture-proof backing should never be worn together. People who wear two incontinence garments on top of one another may believe they are doubling the absorbency and protection of these products, but they likely are causing more harm than good. Here’s why:

1) Incontinence briefs and pull-ons have a plastic, waterproof backing to contain fluid. If you doublediaper, when the first garments fills up, the excess fluid does not simply flow through into the second garment below it. Instead, it’s more likely the excess fluid will leak out of the sides and onto clothing and furniture.

**Please note there are special products called booster pads that are designed to be placed into disposable briefs and pull-ons, so you can wear them longer without leaks. Read more about booster pads here.

2) Double diapering can act like insulation, holding in heat and water vapor close to the body and creating an unhealthy environment for skin.

3) Having two garments on can be extremely uncomfortable for the wearer.

4) It can cost twice as much

Learn more about diaper doubling here.

Booster pads have a flow-through design that absorbs an initial amount of fluid before allowing additional fluid to pass through to the host (primary) garment. Booster pads are placed inside any disposable undergarment with a moisture-proof backing, but cannot be placed inside of regular underwear. A personal care pad has a moisture-proof backing and is meant to be worn in regular underwear. It should not be used as a liner inside of a host garment, as the moisture-proof backing would not allow the fluid to flow through, actually causing fluid to run out of the product and leak. Read more about booster pads here.

Booster pads can be placed in target areas where leaks tend to occur. Here are a few options and directions:

Position the booster pad horizontally across the stomach, adhesive side away from the body. Apply host (primary) undergarment as usual and adhere pad.

Place the booster pad over the hip to prevent leaking for side sleepers.

For women, position the pad towards the back.

For men, position the pad towards the front.

Please note: Booster pads can be folded but never cut.

Read more about booster pads here.

Yes, you can add more than one booster to the host (primary) garment for additional absorbency. Make sure that the booster pad is fully contained within the host garment; no part should extend beyond the edges.

Not all products are designed with the same absorbency level. Consider a product with a higher protection level or add a booster pad to your current product.

Typically powders are not used to neutralize odors and powders should not be necessary with Tranquility Products. We use a special blend of materials that neutralizes the pH level of urine and reduces odor.

The wetness indicator are printed lines that run the length of the product; when moisture is present the indicator line will turn blue. This makes it easy and convenient to know when a change is needed, to protect your skin.

If you have the proper-fitting brief, it should not leak. Breathable sides allow air to flow through but should not allow any moisture to pass through.

Clothlike products are designed with a moisture barrier layer. However, “flow through” products, such as booster pads, are not designed with a moisture barrier.

Yes. Tranquility’s advanced tape system securely fastens the brief while allowing for openings and closings.

Poly-backed (plastic) products use a two-part refastenable tape tab. A clothlike backsheet product uses a micro-hook closure tab.

Yes. All Tranquility Products are free of natural latex.

Start with taking the measurement of the largest part of your body between the waist and hip. Fitting that measurement will give you a good place to start. Remember when fitting products that leg openings should be snug-fitting with no gaps. If using a tape-tab style product, tapes should land halfway between the belly button and the hips.

When measuring yourself to determine what size product you may need, it’s important to measure the widest part of your body between your waist and your hips.

The purpose of disposable swimwear is to contain bowel incontinence, allowing wearers to enjoy and benefit from swimming. Unlike other products, Swimmates® are designed to not break apart when wet.

It is an acronym for Disposable Absorbent Underwear.

A unisex product with tape tabs that fully opens, also referred to as an adult diaper. Briefs are typically used for maximum protection with urine and bowel incontinence.

It is an acronym for Capacity Under Pressure. C.U.P is the amount of fluid that is retained in the core of Tranquility products while under pressure. More recently, we have begun referring to this as Real Life Protection, because it provides a better description of how our products live up to the demands of real, everyday movements and activities, like sitting, standing and lying down.

After the product has been soaked in synthetic urine, pressure is applied to simulate the kind of pressure a wearer would exert on the saturated product. The amount of fluid remaining after pressure has been applied is defined as a C.U.P. capacity. We display this capacity on product packaging and other labeling with icons of 8-oz measuring cups (not drips, drops or blobs), making it easier to select the product that’s right for your needs.

Micro-hook closure tabs are refastenable tabs that grip the soft, clothlike outer layer to securely fasten the brief.

A soft, nonwoven material that covers the outside of a product. Clothlike materials are typically softer and make less noise during movement, for better discretion.

Breathable means the product has the ability to allow air to circulate through. Some products feature breathable side panels, while “100% Breathable” products have materials throughout that allow harmful heat and moisture vapor to pass through them.

The yellow lines on the wetness indicator will turn blue indicating that wetness is present. When the line is solid blue up to two fingers from the front or back of the product, that is indication that a change is needed.

The main factors to take into consideration when choosing the correct incontinence product are: – Size and Fit: Make sure you have the right size product. Leg openings should be snug fitting (no gaps) and should not create redness around the leg/groin area. – Style and absorption capacity required: Make sure that you are wearing the correct product style and absorbency level to meet your needs. If you are certain that you have the right size and style of product, you may consider adding a booster pad product to increase the capacity of the absorbent garment. Read more about booster pads here.

Higher-performing incontinence products are designed to be more absorbent and are made with superior quality materials. Tranquility Products keep skin dryer, neutralize urine pH and reduce odors. It is often possible to save money by using the more expensive products because they require fewer product and clothing/bedding changes, less waste, and less laundry due to leakage. They also provide better quality of life for both the care provider and the care recipient.

No. Cutting back on fluid intake can lead to dehydration, constipation and irritation of the bladder. It is true that certain types of fluids should be avoided, such as alcohol and caffeine, which irritate the bladder.

Tranquility Brand products do not require the use of a barrier cream. However, if someone needs to use a barrier cream, we recommend only using a pea-sized amount of a water-based cream.

The beads are the super absorbent polymer that absorbs the liquid inside the product. The absorbent polymer is not harmful, it is a standard component in all diaper products, including baby products. However, be extremely careful when cleaning up the beads, as they can be very slippery if stepped on.

Our products are made with products that do not contain known allergens.

The involuntary loss of bladder and/or bowel.

An amount of urine or feces that leaves the body.

Stress incontinence is a leakage of small amounts of urine due to a sudden pressure on the bladder, such as coughing, sneezing, laughing or exercising.

Urge incontinence is a sudden urge to urinate that is so strong it cannot be held long enough to reach the bathroom.

Mixed incontinence is a combination of the symptoms of stress and urge incontinence.

Overflow incontinence is involuntary urination. The bladder muscles are unable to contain urine under pressure. This creates a sensation that the bladder is unable to be emptied completely.

Reflex incontinence is involuntary urination without sensation of a full bladder. The person is unaware of the need to urinate.

Functional incontinence is the inability to get to the restroom fast enough due to mobility or cognitive impairments.

Please set aside two unused samples and call the Tranquility Care Center at 1-800-467-3224 ext. 7. The Care Center team would be happy to assist you in determining what the problem is and working towards a resolution.

Currently, we do not sell direct to consumers. If you are looking to purchase product, please visit our Where to Buy page.

The shipping label on the box will have the name of the company providing your products. Please call our Customer Care department at 1-800-467-3224 ext.7 for assistance.

If there is a local retailer in your area, it is best to call them directly to see if they carry that product. Another option would be to purchase online by visiting our Authorized Online Dealer page.

In many states our products can be covered by Medicaid or Waiver programs. Each state has different coverage guidelines. Please call us at 1-800-467-3224 ext. 7 for assistance, or read our Medicaid blog to learn more.