At Tranquility, we’re here to enrich lives … and educate.

Tranquility has assembled some of the most frequently asked questions and information about incontinence and combined them into a comprehensive “knowledge base” to help you easily find the information you need about products, health and incontinence issues.

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Latex-Free means that the product is not made from natural rubber (latex) or doesn’t contain any natural rubber.

Absorbency is the amount of fluid a product can hold?

Refastenable tape tabs are a two part tape system that allow multiple openings and closing of a brief (diaper).

A host garment is a disposable garment with a moisture-proof backing.

A moisture-proof backing is a poly (plastic) outer-layer that doesn’t allow moisture to pass through.

A moisture barrier is a material made of poly (plastic) substance that doesn’t allow moisture to pass through.

Super-Absorbent Polymer, otherwise referred to as SAP, are small beads when dry that turn into a gel when liquid is absorbed.

No, doubling up on products that contain a moisture barrier will not increase absorption. Briefs, disposable underwear and pads/ liners are typically designed with a moisture proof backing that stops the urine from passing through. This approach to adding more capacity or addressing leakage concerns only works if the second product is a “flow-through” design with no moisture proof backing.

Booster pads have a flow-through design that allows the pad to fill to capacity first and then pass additional fluid to the host (primary) garment. Booster pads are placed inside any disposable undergarment with a moisture proof backing. A Personal Care pad has a moisture proof backing and is meant to be worn in regular underwear. It should not be used as a liner inside a host garment, as the moisture proof backing would not allow the fluid to flow through, it will actually cause it to run out of the product and leak.

Booster pads can be placed over hips, across the back or stomach to help target areas where additional absorption is needed. They can be folded but never cut.

Yes, you can add more than one booster to the host (primary) garment for additional absorbency. Make sure that the booster pad is fully contained within the host garment- no part should extend beyond the edges.

Not all products are designed with the same absorbency level. Consider a product with a higher C.U.P. level or add a booster pad to your current product.

Typically powders are not used to neutralize odors and powders should not be necessary with the Tranquility Product Family. We use a special blend of materials that neutralize the pH level of urine and reduces odor.

The wetness indicator is yellow lines that run the length of the product; when moisture is present the indicator line will turn blue eliminating unnecessary changes.

If you have the proper fitting brief it should not leak. Breathable sides allow air to flow through but should not allow any moisture to pass through.

Cloth-like products are designed with a moisture barrier layer. However, “flow through” products such as booster pads are not designed with a moisture barrier.

Yes, Tranquility Family Product tape tabs do allow for multiple openings.

Poly backed (plastic) products use a two part refastenable tape tab. A cloth-like backsheet product uses a micro-hook closure tab.

Yes. All Tranquility Family Products are free of natural latex.

Start with taking the measurement of the largest part of your body between the waist and hip. Fitting that measurement will give you a good place to start. Remember when fitting products that leg openings should be snug fitting with no gaps. If using a tape style product tapes should land half way between the belly button and the hips.

When measuring yourself to determine what size product you may need, its important to measure the widest part of your body between your belly button and your hips.

The purpose of disposable swimwear is to contain bowel incontinence, allowing wearers to enjoy and benefit from swimming. Unlike other products, Swimmates are designed to not break apart when wet.

It is an acronym for Disposable Absorbent Underwear.

A unisex product with tape tabs that fully opens, also know as a diaper. Briefs are typically used for maximum protection with urine and bowel incontinence.

It is an acronym for Capacity Under Pressure. C.U.P is the amount of fluid that is retained under pressure.

After the product has been soaked in synthetic urine, pressure is applied to simulate the kind of pressure a wearer would exert on the saturated product. The amount of fluid remaining after pressure has been applied is defined as a C.U.P. capacity. Full 8oz. fluid cup measurement.

Micro-hook closure tabs are refastenable tabs that grip the soft, cloth-like outer layer to securely fasten the brief.

A soft non-woven material that covers the outside of a product.

Breathable means the product has the ability to allow air to circulate through.

The yellow lines on the wetness indicator will turn blue indicating that wetness is present. When the line is solid blue up to two fingers from the front or back of the product, that is indication that a change is needed.

The main factors to take into consideration when choosing the correct incontinence product are: – Size and Fit: Make sure you have the right size product. Leg openings should be snug fitting (no gaps) and should not create redness around the leg/groin area. – Style and absorption capacity required: Make sure that you are wearing the correct product style and absorbency level to meet your needs.

Higher performing incontinence products are designed to be more absorbent and are made with superior quality materials. The Tranquility Product Family keeps skin dryer, neutralizes urine pH, and reduces odors. It is often possible to save money by using the more expensive products because they require few changes, results in fewer clothing/ bedding changes, less waste, less laundry due to leakage, and better quality of life for both the care provider and the care recipient.

No. Cutting back on fluid intake can lead to dehydration, constipation and irritation of the bladder. It is true that certain types of fluids should be avoided such as alcohol and caffeine that irritate the bladder.

Tranquility Brand products do not require the use of a barrier cream. However, if someone needs to use a barrier cream, we recommend only using a pea size amount of a water based cream.

The beads are the super absorbent polymer that absorbs the liquids inside the product. The absorbent polymer is not harmful, it is a standard component in all diaper products, including baby products. Most important is to be extremely careful in cleaning the beads up, they can be very slippery if stepped on.

Our products are made with products that do not contain known allergens.

The involuntary loss of bladder and/or bowel.

The amount of urine or feces that leaves the body.

Stress incontinence is a leakage of small amounts of urine due to a sudden pressure on the bladder, such as coughing, sneezing, laughing, or exercising.

Urge incontinence is a sudden urge to urinate that is so strong it cannot be held long enough to reach the bathroom.

Mixed incontinence is a combination of the symptoms of stress and urge incontinence.

Overflow incontinence is involuntary urination. The bladder muscles are unable to contain urine under pressure and feel like the bladder is unable to be emptied completely.

Reflex incontinence is involuntary urination without sensation of a full bladder. The person is unaware of the need to urinate.

Functional incontinence is the inability to get to the restroom fast enough due to mobility or cognitive impairments.

Please set aside two unused samples and call Tranquility Care Center at 1-800-467-3224 ext. 7. The Care Center team would be happy to assist you in determining what the problem is and working towards a resolution.

Currently, we do not sell direct to consumers. If you are looking to purchase product, please visit click on this Where to Buy link to review retailers near you.

The shipping label on the box will have the name of the company providing your products. Please call our Customer Care department at 800-467-3224 ext.7 and we should be able to assist you.

If there is a local retailer in your area, it is best to call them directly to see if they carry that product. Another option would be to purchase from an Authorized Online Dealer.

In many states our products can be covered. Each state is different in the products they provide. Please call us at 1-800-467-3224 ext. 7 and we can assist you with your specific state.