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    Frequently Asked Questions

    Click here for answers to your most pressing questions.

    Where to Buy

    As the manufacturer, we do not sell by the bag or case. Click here to find a store or buy online.

    Tranquility Care Center

    Call 1-866-865-6101
    Monday – Friday
    8 a.m. to 5 p.m. ET

    Mailing Address

    Tranquility Care Center
    PO Box 129
    Dunbridge, OH 43412-0129

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    Popular Questions


    Overflow incontinence is involuntary urination. The bladder muscles are unable to contain urine under pressure and feel like the bladder is unable to be emptied completely.

    No. Cutting back on fluid intake can lead to dehydration, constipation and irritation of the bladder. It is true that certain types of fluids should be avoided such as alcohol and caffeine that irritate the bladder.


    No, doubling up on products that contain a moisture barrier will not increase absorption. Briefs, disposable underwear and pads/ liners are typically designed with a moisture proof backing that stops the urine from passing through. This approach to adding more capacity or addressing leakage concerns only works if the second product is a “flow-through” design with no moisture proof backing.

    Latex-Free means that the product is not made from natural rubber (latex) or doesn’t contain any natural rubber.

    Tranquility Care Center

    Currently, we do not sell direct to consumers. If you are looking to purchase product, please visit click on this Where to Buy link to review retailers near you.

    In many states our products can be covered. Each state is different in the products they provide. Please call us at 1-800-467-3224 ext. 7 and we can assist you with your specific state.

    How to Measure