Satisfaction Guarantee

At Principle Business Enterprises, Inc. (“PBE”), we stand behind our products and quality controls. If for any reason you are not satisfied with a Tranquility or Swimmates branded product you purchased from one of our authorized sellers in the United States, you may request a replacement product or refund within 60 days of the date of purchase.

Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, our Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites and unauthorized sellers on online marketplaces. The Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim the Guarantee

If you are unable to resolve the issue with the authorized seller from whom you purchased the product, please use our Contact Us form or call 1-866-865-6101 to make your request, and have information available regarding where and when you purchased your product, and the reason for your dissatisfaction. You may be asked to provide proof of purchase, submit photos of your product or its packaging, mail your product to PBE, or provide other information to assist PBE in processing your request.

You must submit your Guarantee request within 60 days of the date of original purchase. Please note that you are responsible for any costs incurred in mailing your product and proof of purchase.

Guarantee Guidelines

PBE reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where PBE concludes that the purchaser has abused the Guarantee. PBE may amend or terminate the Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please use our Contact Us form or call 1-866-865-6101.

Effective: March 25, 2025